- "We," "Us" and "Our" refer to Be Vivid You and Venator Performance Marketing (Be Vivid You's parent company) staff.
- "You," "Customer(s)" and "Guest(s)" refer to any and all visitors to www.bevividyou.com.
The following are some common questions that may arise in regards to Be Vivid You and the information that we request from our guests at different points on our website:
- What Information Does Be Vivid You Collect?
- How Does Be Vivid You Use the Information it Collects?
- How Does Be Vivid You Protect the Information it Collects?
- Does Be Vivid You Share Its Information with Other Companies?
- What are "Cookies" and How Are They Used by Be Vivid You?
- What About Links to Other Websites?
- Can Customers Update or Change Their Information Once it Has Been Input?
- Your Consent
WHAT INFORMATION DOES BE VIVID YOU COLLECT?
HOW DOES BE VIVID YOU USE THE INFORMATION IT COLLECTS?
The information that guests provide to Be Vivid You is used:
1) To provide our guests with personalized assistance in purchasing products and scheduling their medical appointments
2) To tailor our provisional information, guest resources and service recommendations to the particular interests of each guest
3) To continuously improve the convenience and functionality of our website
Be Vivid You utilizes a variety of automated contact forms that enable guests to request information and services. Through these contact forms we may collect:
- Contact information (such as email addresses)
- Demographic information (such as zip codes)
This information enables us to process and respond to guest service inquiries in a prompt and accurate manner.
Contests / Surveys / Quizzes
We may occasionally run contests, conduct surveys or feature quizzes in which we ask visitors for contact information (such as email addresses), personal feedback (such as procedure interests) and unique identifiers (such as member numbers). The information collected on our contest applications is used to administer the contest and to notify winners.
The information collected in surveys is used to improve our website's relevancy, accuracy and service capabilities. Quiz information is used to personalize guests' experiences and treatment inquiries through our site. In the event a guest doesn't want to be contacted following a survey or quiz, guests may choose to opt out of future contact correspondence with Be Vivid You .
Guest financial information is never collected directly through the Be Vivid You website. If a guest has contacted Be Vivid You to schedule a laser hair removal consultation and if the preferred clinic charges a consultation fee, cancellation fee or no-show fee, guests will be asked to submit a credit card or billing account number to a Be Vivid You liaison representative over the phone to hold their appointment. In cases where the consultation appointment has no attached fees, guests won't be required to submit any financial information to us.
If we must collect a guest's credit card information, it is always stored in Be Vivid You' secure database and is only viewable by select administrative staff.
Demographic guest data may also be collected through Be Vivid You. We use this data to personalize the guest's experience with us, and to show them content that we think will be relevant or interesting to them. For guests who become members of Be Vivid You or VPM (Be Vivid You's parent company site), this information will help us provide them with content according to their preferences.
Additionally, this information may be used internally by Be Vivid You for market analysis and other purposes. In select circumstances, this information may be shared with advertisers on an aggregate basis (i.e. all personal information will be removed).
Contact information registration forms, contest forms, survey forms and other sources are also used to send information about us and promotional materials to our guests.
In addition, the guest's contact information may be shared with select partners of Be Vivid You (like VPM) who may want to contact our visitors. Users may opt out of receiving future mailings by checking the appropriate box when opening their Be Vivid You account or when modifying their account information. In the event that you have registered more than one email address with us, please check the opt-out box for each email account you use.
HOW DOES Be Vivid You PROTECT THE INFORMATION IT COLLECTS?
To provide you with an increased level of security, access to your personal account information is protected with password(s), which you select. We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to Be Vivid You, including names, addresses, contact information and credit card numbers, is stored in a secure database. This database is located in a physically secure facility and is located behind multiple "firewalls."
If and when you place orders* through our website or through our parent site VPM, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer Software (SSL) which allows us to receive information that your web browser encrypts before transmitting to us.
Since any order information you provide to Be Vivid You will be transmitted using a secure connection, customers with web browsers that cannot support this level of security will not be able to order products through Be Vivid You.
To ensure that you are conducting a secure transaction, please look for a small padlock icon in the lower right corner of your browser before you send your financial information. Should this icon not be available, please notify Be Vivid You immediately and DO NOT send your financial information.
*At this time, no financial guest transactions are performed through the Be Vivid You website.
Internet Security--Buy In Comfort
The security of an online transaction* is of the utmost importance to our clients and their customers. This exchange is secured using Secure Sockets Layer technology from Netscape. SSL is considered the standard in the industry and has been adopted by web software developers. SSL is used to receive your order, encrypt it and, through authentication and data encryption, secure all aspects of the online transaction.
An important player in the security scheme is the Certification Authority. The CA issues, manages and authenticates the digital certificates that allow secure transactions to occur. Verisign is a respected CA with the technology, solid infrastructure and practices needed and used by clients around the globe.
This site employs SSL encryption and digital certificate authorization.
*At this time, no financial guest transactions are performed through the Be Vivid You website.
DOES Be Vivid You SHARE ITS INFORMATION WITH OTHER COMPANIES?
Be Vivid You does not sell or share guest information with any unaffiliated third parties. Be Vivid You will share guest information with select network clinics in the event that a guest schedules an appointment with one of our hair removal providers.
If Be Vivid You must acquire and share guest financial information with one of our clinics to schedule an appointment, this information won't be relayed via insecure emails or faxes. We communicate required guest financial info directly to the doctor/clinician or their office manager over the phone.
Be Vivid You may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of Be Vivid You, our customers or other individuals.
Please note that when you order or schedule services (like consultations) from Be Vivid You , we may validate the credit card and other information you provide, at the request of the clinic, through a secure credit verification company before we fulfill your order. A $1 validation charge will appear on your card statement following this process and will be credited back to you shortly thereafter. We have an agreement with said credit company to ensure that guests' personal information is kept confidential.
WHAT ARE "COOKIES" AND HOW ARE THEY USED BY Be Vivid You?
"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. Any pages on the Be Vivid You web site where you are prompted to log in or that are customizable require that you accept cookies.
Our cookies do not contain any personally identifying information, but they do enable us to recognize you when you return to our site, and/or save unfinished activities between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even with cookies disabled, you can still use most of the features on our website.
The Be Vivid You website contains no third party cookies.
WHAT ABOUT LINKS TO OTHER WEBSITES?
As a convenience to our customers, our website may provide links to other sites of our business partners, vendors, and advertisers. The inclusion of any link does not imply Be Vivid You 's endorsement of any other company, its site, or the products and services it sells.
Be Vivid You and VPM are not responsible for the privacy practices or the content of any other website, and we encourage you to read the posted privacy statement whenever interacting with any website.
CAN CUSTOMERS CHANGE OR UPDATE THEIR INFORMATION ONCE IT HAS BEEN INPUT?
You can access your personal information, including passwords, at any time to update, correct, add or delete the data you have provided to us. To do so, log in at www.SignatureForum.com, using the username and password provided in the Be Vivid You email we initially sent you. If you lose or forget your password, Signature Forum can resend you an email with your login information.
Thank you for visiting Be Vivid You!