Sauna FAQ

  1.  What is an infrared sauna? An infrared sauna uses heaters that emit infrared light as radiant heat that penetrates into skin and heats your body. Infrared saunas cause sweating at lower temperatures than traditional saunas so many people find them more comfortable
  2. Why is an infrared sauna good for my health? Research has shown that infrared saunas have many health benefits including improved cardiovascular health, improved immune function, soothing muscle and joint pain, reduced stress, healthier skin and more.
  3. How can I maximize the effect of my time in the sauna? For maximum benefits it’s best to sauna bathe regularly, at least 3-5 times per week for 20 minutes per session. More time in the sauna generally has shown increased health benefits. Remember to drink water before and after sauna bathing to stay hydrated!
  4. What is the difference between near infrared and far infrared? What does full-spectrum mean? The terms near infrared (NIR) and far infrared (FIR) refer to the wavelengths of the light waves. NIR is shorter wavelengths of 700nm to 1400nm that penetrate up to 5mm beneath the skin. FIR is longer wavelengths of 3000nm to 100,000nm and penetrates only 0.1mm beneath the skin. Both have different health effects because they are absorbed differently. A full spectrum sauna includes both NIR and FIR heaters and offers the benefits of both.
  5. What is the difference between Premier series and Sanctuary series saunas? How do I choose a sauna model? The Premier series is built using FIR heaters and the Sanctuary series uses full spectrum infrared (NIR and FIR) heaters. Both lines of saunas are built with quality materials, expert craftsmanship and beautiful designs. They both have patented infrared heating technology and no EMF/ELF radiation. You should choose your ideal sauna model based on your personal preference for the beauty of the design, space limitations, how many people will use the sauna, and your budget. You also want to look for saunas with low or no EMF/ELF, high quality non-toxic materials, and expert craftsmanship.
  6. Is infrared heat safe? Who should not use saunas? Infrared heat has been studied extensively and is considered safe and healthy for most people. Pregnant women and people with severe heat intolerance should not use saunas. If you have any serious health concerns you should check with your doctor before starting a sauna habit.
  7. How do I order an infrared sauna? To order a sauna you can call our sauna experts at 877-865-8035 or request a quote by clicking here. Our experts can help you decide which sauna is the perfect fit for your home. You can also browse our saunas in the sauna shop and request quotes or pricing by clicking the link on any sauna model description.
  8. What forms of payment are accepted? Do you have payment plan options? We accept Visa, Mastercard, and American Express. We do not offer payment plans at this time.
  9. How are your saunas shipped? When will I receive my order? Saunas are shipped via ABF ground freight from our warehouse in California to your home. Sauna models in stock are generally processed and shipped within 2-4 business days from order confirmation and take 3-14 business days after shipping to arrive at your home. You will be emailed tracking information 1-2 business days after the sauna ships, and our freight delivery carriers will contact you to schedule your delivery. All sauna deliveries will be curbside delivery.
  10. Where do you ship to? We ship to the US, Canada, Mexico, and Puerto Rico.
  11. How difficult is setup? Do I need a contractor to install my sauna? Sauna setup generally takes 45-90 minutes. Many people do it themselves and others have a contractor help with installation. 
  12. What are the electrical requirements for home saunas? Standard household electrical outlets run at 120 volts. Our saunas run on either 120v or 240v depending on the sauna model and the size of the sauna. Some models may require the help of an electrician for installation. Please review the specification for the model you are interested in to see the electrical requirement or contact our sauna specialists at 877-865-8035 for more information. 
  13. What ongoing maintenance is required for a sauna? Infrared saunas require very little cleaning and there are no regular maintenance tasks or parts to replace. Infrared saunas provide dry heat, so the only moisture produced is from your own perspiration. The enclosed cabins keep out dust and dirt. The ceramic heaters naturally produce negative ions that help purify the air. Treat the exterior like any piece of fine furniture. You can wipe the interior down with a wet cloth occasionally or special wood cleaner.
  14. Do your saunas come with warranties? Our saunas come with a lifetime limited warranty that applies to the original purchaser (it's non-transferrable), for home use (not commercial), and for indoor sauna use (for outdoor use, the warranty is shorter). The lifetime warranty covers the wooden sauna cabin, factory-installed sauna controls and wiring, factory-installed heater components and factory-installed audio components. Our saunas are built to last a lifetime.